Plasma

Receipt Customization

Configure how your receipts look for customers and kitchen.

Customize receipts to match your brand and include the information your team needs.

Receipt Types

Plasma supports three receipt types:

Customer Receipt

Given after payment is complete.

Includes:

  • Order items with prices
  • Subtotal, tax, tip, total
  • Payment method
  • Transaction ID
  • Thank you message

Customer Bill

Presented before payment (the check).

Includes:

  • Order items with prices
  • Subtotal and tax
  • Tip suggestions
  • No payment info yet

Kitchen Ticket

Sent to kitchen printers.

Includes:

  • Order number
  • Items with modifiers
  • Special instructions
  • Table/seat info
  • No prices

Customization Options

Header Section

FieldDescription
LogoYour restaurant logo
NameRestaurant name
AddressLocation address
PhoneContact number
Custom textTagline or message

Body Section

Configure which fields appear:

Order Info

Order number, date, time, server name.

Items

Item names, quantities, prices, modifiers.

Totals

Subtotal, tax breakdown, discounts, tip, total.

FieldDescription
Thank youCustom thank you message
WebsiteYour website URL
SocialSocial media handles
PromoCurrent promotion

Customer Receipt Settings

Configuring Customer Receipts

  1. Portal → Restaurant → Receipts
  2. Select Customer Receipt tab
  3. Configure options
  4. Preview and save

Available Options

OptionDescription
Show server nameDisplay who served
Show table numberInclude table info
Show payment detailsCard type, last 4 digits
Show tip lineSpace for additional tip
Show barcodeFor loyalty programs

Customer Bill Settings

Configuring Bills

  1. Portal → Restaurant → Receipts
  2. Select Customer Bill tab
  3. Configure options

Tip Suggestions

Customize how tips are suggested:

SettingOptions
Show suggestionsYes/No
Suggestion stylePercentage or dollar amount
Percentages18%, 20%, 22% (customizable)
Custom optionAllow custom tip entry

Bill Message

Add a message to the bill:

"Thank you for dining with us!
Gratuity is not included."

Kitchen Ticket Settings

Configuring Kitchen Tickets

  1. Portal → Restaurant → Receipts
  2. Select Kitchen Ticket tab
  3. Configure options

Available Options

OptionDescription
Show order numberLarge, prominent number
Show table/seatWhere to deliver
Show serverWho took order
Show item countTotal items on ticket
Show modifiersItem customizations
Show special instructionsCustomer notes
Highlight allergiesBold allergy warnings

Modifier Display

Configure how modifiers appear:

  • Inline — Same line as item
  • Indented — Below item, indented
  • Highlighted — Color-coded by type

Allergy keywords (gluten, nut, dairy) are always highlighted for safety.

Printing Options

Auto-Print Settings

Receipt TypeWhen to Print
Customer ReceiptAfter payment
Customer BillOn request
Kitchen TicketWhen order sent

Assign printers to receipt types:

PrinterReceipt Types
Front registerCustomer receipts, bills
Kitchen printerKitchen tickets
Bar printerBar-only tickets

Email Receipts

Enabling Email

  1. Settings → Receipts → Email
  2. Enable email receipts
  3. Configure template

Email Template

Customize email receipts:

  • Subject line
  • Header image
  • Color scheme
  • Footer links

When to Offer

Choose when to prompt for email:

  • Always ask
  • Ask on card payments only
  • Never ask (manual only)

Best Practices

Keep It Clean

  • Only show necessary information
  • Use clear, readable fonts
  • Adequate spacing
  • Professional appearance

Brand Consistency

  • Use your logo
  • Match brand colors (where possible)
  • Consistent messaging
  • Professional tone

Kitchen Efficiency

  • Large, clear order numbers
  • Highlight important modifiers
  • Bold allergy warnings
  • Minimize clutter